Privacy policy

Privacy Policy

Introduction

This Privacy Policy explains how UNBEAT and its affiliates (collectively referred to as "UNBEAT", "we", "our", or "us") collect, use, disclose, protect, and process your personal information when you access or use our website https://unbeat.in (the "Platform").

Please note that you may browse certain sections of the Platform without registering. However, to access full features or services, you may be required to share certain information with us.

We currently do not provide any product or service through this Platform outside India, and your personal data will primarily be stored and processed in India. By accessing or using this Platform, or by providing your personal data, you agree to be bound by the terms of this Privacy Policy, the Terms of Use, and applicable service terms, and consent to the processing of your data in accordance with Indian law, including data protection and privacy laws. If you do not agree, please discontinue the use of the Platform.

Collection of Information

We collect information directly from you when you interact with our Platform, register an account, place an order, or communicate with us. The information we may collect includes (but is not limited to):

  • Personal details such as your name, date of birth, address, contact number, and email ID.

  • Documents or information submitted for verification (e.g., proof of identity or address).

  • Sensitive personal data (collected with your consent) such as bank account details, credit/debit card information, or biometric identifiers (for features where applicable).

We may also track your browsing patterns, preferences, and activities on our Platform to improve user experience. Transaction-related information on the Platform or partner sites may also be collected.

If you are sharing information directly with our business partners (such as payment gateways, logistics providers, or third-party sellers), their respective privacy policies will apply. We are not responsible for the privacy practices of third parties, and we encourage you to read their policies before sharing your information.

⚠️ Please note: UNBEAT never asks for sensitive information like your debit/credit card PIN, net banking password, or OTP over email, call, or SMS. If you receive such a request, do not respond and immediately report it to the concerned law enforcement authority.

Use of Information

We use the collected personal data to:

  • Provide, operate, and improve our products and services.

  • Process your orders, payments, and deliveries.

  • Communicate offers, promotions, updates, and service-related notifications.

  • Resolve disputes, respond to queries, and troubleshoot issues.

  • Prevent, detect, and investigate fraud, misuse, or unlawful activities.

  • Personalize and enhance your shopping experience.

  • Comply with legal and regulatory obligations.

Wherever we use your personal data for marketing purposes, we provide you the choice to opt out.

Sharing of Information

Your information may be shared with:

  • Group companies and affiliates of UNBEAT for service provision and business purposes.

  • Third-party service providers such as logistics partners, payment processors, marketing agencies, and IT support vendors, to facilitate our services.

  • Business partners or sellers from whom you purchase products through our Platform.

  • Government or law enforcement authorities when required under applicable law or in good faith belief that disclosure is necessary to comply with legal obligations, enforce our policies, or protect the safety of our users.

We ensure that all sharing is done in accordance with applicable laws and with appropriate safeguards in place.

Security Measures

We adopt industry-standard security measures and practices to protect your personal data from unauthorized access, misuse, loss, or alteration. Access to user accounts is password-protected, and sensitive data is transmitted via secure channels.

However, given the nature of the internet, we cannot guarantee 100% security. By using our Platform, you acknowledge and accept the inherent risks of data transmission online.

Data Retention & Deletion

You may delete your account anytime through your account settings on the Platform or by contacting us at the details provided below. Once deleted, you will lose access to all associated information.

We may delay or refuse deletion in cases where there are pending orders, disputes, or unresolved claims. Even after account deletion, certain data may be retained as required by law, for fraud prevention, or in anonymized form for analytics and research.

Your Rights

As a user, you have the right to:

  • Access, correct, or update your personal information through the Platform.

  • Request account deletion or data erasure (subject to legal and contractual restrictions).

  • Opt out of marketing communications.

Consent

By using the Platform, you consent to the collection, use, and processing of your personal data as described in this Privacy Policy.

If you provide information about another person, you confirm that you have their consent to share such details with us.

You may withdraw your consent at any time by writing to our Grievance Officer. Please note that withdrawal of consent may restrict your access to certain services.

Updates to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Significant changes will be communicated in a manner as required under applicable laws.

Grievance Officer

Office Name: UNBEAT
Designation: Owner
Company Address: 64, Unbeat, Radhe Campus, near Setu Bandh Hills, behind Nayara Petrol Pump, Vesu Canal Road, Surat - 395010
Contact Number: +91 8200168869
Support Hours: Monday – Saturday (9:00 AM – 6:00 PM)